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In the highly competitive world of business Shayne Gostisbehere Youth Jersey , you would expect every company to be careful and professional in dealing with their customers. After all, customer service has been recognized lately as the lifeblood of every business. But the sad truth is that not all businesses have the people who possess the right customer service skills and knowledge. The tragic result is a horrible customer service experience that ultimately defines the whole company in the mind of the affected client.


There are unpleasant consequences resulting from poor customer service, for the client and even more so for the company. The good news is some businesses recognize their limitation in terms of providing excellent customer service. These businesses rely on outsourcing in order to maintain good relationships with their customers. But companies who continue to deliver careless customer service will keep on learning the following hard lessons and experiencing their adverse effects:




Bad news spread like wildfire. The White House Office of Consumer Affairs stated that news of poor customer service spreads to more than twice as many people than news of good customer service. People talk Claude Giroux Youth Jersey , and with the instant convenience of the internet and social media technology, any bad experience they share is literally read by millions in a few hours, or less. By outsourcing to the professionals Nolan Patrick Youth Jersey , the risk of your customers being treated poorly in the first place is minimized, leaving little chance for them to share anything negative as well. In this way, outsourcing can help maintain or improve your business reputation.




It’s financially-draining. Experts agree that it costs more to get new customers than keep existing ones. The best way to keep your customers is by consistently delivering good customer service. The fastest way to spend more is to keep on getting new ones Jakub Voracek Premier Jersey , to replace your previous customers. Each time a customer becomes a recipient of poor service, the company literally loses money. Research shows a huge fortune of $338.5 billion is spent annually due to bad customer service. Outsourcing can be more cost-effective because by delegating to the experts, you are increasing the chances of your customers getting the quality customer service they deserve.




There is no undo button. A bad customer service experience is almost always a non-retractable one. Results from the 2011 American Express Survey show that 78% of customers decided not to push through with their purchase because of poor service. Once your customers walk out the door with a frown Shayne Gostisbehere Premier Jersey , the chances of seeing them again is very slim. And the danger is their singular poor experience is enough for them to believe your company is only capable of delivering that kind of service.




Customers never forget. Ruby Newell-Legner wrote in “Understanding Customers” that it takes a dozen positive experiences to resolve a single negative experience. But she also shared that 91% of customers will never come back after one dissatisfying experience. The possibility of losing this big percentage of your customers should make any business owner consider outsourcing, especially if they know they have a customer service skill gap.




Companies can turn to outsourcing to help them provide a better customer service experience to their clients. Reputable call centers and BPOs work with different business owners in order to help them focus on their core tasks, while they expertly handle other functions. The result is a more efficient Claude Giroux Premier Jersey , productive and streamlined business operation that positively impacts the customer experience.




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